Categories

Getting Started

Session Return

System Requirements

Final Test

CBAA Questions

Certification Questions

Registering and Payment

Online Training

Refunds

Questions

Getting Started

1. How do I start?
2. What's the next step?
3. Why is my screen stuck on “Launching Courseware”?

Session Return

1. What happens if I log out of my course while it is in progress?
2. I was denied access when attempting to log back in my course.
3. How do I retrieve my password?

System Requirements

1. What systems requirements does CBAA's course have?

Final Test

1. Why do I get a timing error when I attempt to move on to my course test?
2. What do I need to do to pass the course test?
3. After passing the test the system is not updating my course progress.
4. Why is the system timing me out?

CBAA Questions

1. What is CBAA?
2. How can I join CBAA?
3. How do I contact CBAA?

Certification Questions

1. What is certification?
2. Why do I need to be certified?
3. How long does certification take?
4. Does my certification work/transfer to other states?
5. Will I get a certificate for my wall?
6. How long will it take to get my certificate of completion?
7. Do I have to send my certificate to the Department of Insurance?
8. What information does CBAA need to process my certification?
9. Do my certificate hours need to be completed in one setting?

Registering and Payment

1. How do I view the catalog?
2. How do I register for a class?
3. What are my payment options?
4. What type of currency can I pay in?

Online Training

1. License Agreement
2. Privacy
3. The Information We Gather and Use
4. Email
5. Your Consent
6. Security

Refunds

1. Refund for Online Classes
2. How to Initiate a Refund

Answers

Getting Started

1. How do I start?
Answer
To start you must first enroll in the class by providing your payment. To access the payment screen click “Course Enrollment” on the left-hand side of your screen. Then click in the following order:
1. 2007 certification
2. Click Enroll for $99
3. Go to New Users
4. Once your have entered your Username and Password go to the payment portion. Note: It is important that you note the Username and Password. The system is case sensitive and you will need to have the correct case combination in order to log back in.
5. Enter your payment information and proceed.


2. What's the next step?
Answer
You are now ready to begin. The next step is to click the green Go button next to the registration for your first course. CBAA will require that you provide personal information during the registration process for each course. As you successfully navigate through each section of the course the green go buttons will become active allowing you to move on to the next step.


3. Why is my screen stuck on “Launching Courseware”?
Answer
If the page does not automatically launch.
1. Press the link provided on the page and you should get through.
2. If that still does not work, be sure that you have cookies enabled in your web browser.
3.Also make sure that your Pop Up Blocker is turned off for this site.

Session Return

1. What happens if I log out of my course while it is in progress?
Answer
You can log back in to the course at any time. The course will continue to monitor the time you've spent in your previous session towards your time requirement.


2. I was denied access when attempting to log back in my course.
Answer
The username and password are case sensitive. Be sure you are using the right upper and lower case combination that matches your initial setup.


3. How do I retrieve my password?
Answer
From the front page click on I forgot my password. Your password will be sent to the e-mail address provided in your course registration.

System Requirements

1. What systems requirements does CBAA's course have?
Answer
In order for your on-line education experience to be successful, we recommend that you use a high-speed Internet connection.

AOL users are recommended to use another browser during their training session. This should minimize pop up issues AOL users experience, which can slow down your learning.

Final Test

1. Why do I get a timing error when I attempt to move on to my course test?
Answer
You are required to fulfill your time requirement for each course before moving on to take your final exam. The system will continue to track your time in the program on active pages. Therefore you will not be permitted access until that time requirement is met.


2. What do I need to do to pass the course test?
Answer
The course test must be completed with a 80% or higher in order for you to pass the course.


3. After passing the test the system is not updating my course progress.
Answer
Try logging out of your session and logging back in. If your courses do not update at that time, then please contact the CBAA at education@cbaa.com or (916) 446-3038.


4. Why is the system timing me out?
Answer
You are required to review the content of the entire course. Therefore if your session remains idle on a single page for too long your session will time out.

CBAA Questions

1. What is CBAA?
Answer
CBAA represents the interests of the California bail licensees on the local, state, and federal levels.


2. How can I join CBAA?
Answer
Go to CBAA for more information about membership and benefits.


3. How do I contact CBAA?
Answer
Contact CBAA by phone at (916) 446-3038 or E-mail at education@cbaa.com.

Certification Questions

1. What is certification?
Answer
Certification is proof of required continued education units (CEUs).


2. Why do I need to be certified?
Answer
Bail Agents are required to complete 6 hours of education for each licensure year. A certification is proof that you've completed this required training.


3. How long does certification take?
Answer
Certification should take 6 hours total. CBAA offers courses at varying lengths that can be combined to total the 6 hour requirement. The recommended time for course completion is indicated in the course description.


4. Does my certification work/transfer to other states?
Answer
No. At this time CBAA is only certified for continuing education in California.


5. Will I get a certificate for my wall?
Answer
Yes. A certificate will be mailed to you within 30-days of your completion of each course.


6. How long will it take to get my certificate of completion?
Answer
Allow up to 30-days after completion of your course to receive your certificate.


7. Do I have to send my certificate to the Department of Insurance?
Answer
No. The certificate is merely for your records. The CBAA reports your course completion to the California Department of Insurance for license renewal purposes.


8. What information does CBAA need to process my certification?
Answer
You are required to provide CBAA with your complete name, address, phone number and a valid active bail license and social security number. This helps to verify completion of your license renewal and is necessary for timely reporting to the California Department of Insurance.

Additionally, your course completion is subject to verification that you've fulfilled all requirements including course time requirements and valid payment.



9. Do my certificate hours need to be completed in one setting?
Answer
No, you are not required to complete your hours in one setting. The CBAA program does not limit how many times you can log back in to fulfill the time requirement for each course.

Registering and Payment

1. How do I view the catalog?
Answer
There are two ways to view the catalog:
1. Click "Course Catalog" on the black bar.
2. Use the expanding menu tree on the left side. Click the '+' to expand the tree.


2. How do I register for a class?
Answer
Select a class from the course catalog. Click the "enroll" button to register and pay for the class. Once that is done, you can click the "go/launch" button to start the online class.


3. What are my payment options?
Answer
We accept the following credit cards: Mastercard, Visa, Discover and American Express.


4. What type of currency can I pay in?
Answer
All payments are in US$.

Online Training

1. License Agreement
Answer
You may use the training content and supporting software ("software") only as described in this license. Your purchase of any training classes indicates your acceptance of this agreement.

You May:

• View, use and reference the content and software for your own use for the time described in the catalog.
• Use samples and templates ONLY when permission is expressly given on the sample or template.
• Receive support from technical personnel or trainers as available.

You May Not:

• Deconstruct, reconstruct, reorganize, reverse engineer or recompile the content or software in any way.
• Share, rent, lease, lend, sell, transfer the information or copy the information in any way.
• Remove any copyright, trademark, logo or any other rights defining text or marks in the content or software.

This agreement and your right to access the content and software terminates upon your violation of any aspect of this license agreement. No warranties are made or implied about the content or software. You acknowledge that the software is provided "as is". You agree to indemnify and hold harmless CBAA and all our partners, contractors and employees. You agree to pay all legal fees and expenses relating to any claims based upon your acts or omissions in regard to this license agreement.



2. Privacy
Answer
We are committed to protecting the privacy of all of our learners. Here is our pledge to you:

We will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third party without first receiving your permission, except when we believe in good faith that the law requires it, or to protect the rights or property of ours.

How We Protect Your Private Information
Our web site is hosted by Inquisiq. They use state-of-the-art technology to protect your information from unauthorized third party access. The site servers use Secure Socket Layer (SSL) software to ensure protection of your data and the security of your transactions. SSL encrypts all information you send via the internet, including your credit card numbers, name and mailing address. You can get more detail by reading our Security Policy.

Our Privacy Philosophy
As a career building site, we understand some of your personal information may be of a sensitive nature and that you may have concerns when asked to share this information with us. This site has been designed to give you control of the amount of information we receive about you.

We hope that you, like many of our learners, will want to provide all relevant information, as that will make your experience here more valuable to you.

You have our pledge to protect your privacy.

3. The Information We Gather and Use
Answer
The Information We Gather
When you purchase products or classes from us, we need to know your name, email address, credit card number and expiration date, billing and shipping addresses, active bail license number and social security number.

How We Use the Information
We want to provide you with a reason to return to our site. Therefore, we monitor patterns to analyze what our learners like or dislike about our current offerings. This way we can design better products and services for you.

The personally identifiable information that you provide will be used to report completion of your education requirement to the California Department of Insurance. It will also be used to confirm your identity should this fall into question.

We may share non-personal, aggregate statistical information regarding our learners, sales, traffic patterns, and site usage with our partners. We will not reveal your identity unless you have told us this is acceptable.

Cookies
"Cookies" are messages sent from a server and stored by your computer's browser. When you register at our site, a cookie is sent and stored in your computer. Each time you visit, the cookie tells the server who you are so that a more customized page is presented.

Check with your browser help function to learn more about cookies.



4. Email
Answer
We will send you an email message confirming your registration, to respond to questions you have sent to us, or to advise you of a change in status of your orders. If a problem arises with an order and we are unable to contact you via email, we may contact you by telephone.

We may also send you email messages with information we think you will find useful, such as announcements about new classes, products and services.



5. Your Consent
Answer
By using this website and the services available to you, you consent to our collection and use of your personal information as described above. If we decide to change our privacy policy, we will post the changes on this page to keep you aware of the type of business you are dealing with.

We may provide links to a number of other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies of or any actions by third parties that control these sites. We suggest you review the privacy policies of these sites if asked to provide personal information.



6. Security
Answer
Inquisiq servers use Verisign and Secure Sockets Layer (SSL), an advanced encryption technology. To maximize security, and to prevent any transaction errors, we recommend you download your latest browser version.

Refunds

1. Refund for Online Classes
Answer
CBAA will issue a refund for class cancellation requests received in writing by the CBAA office prior to June 1. Each class cancellation will be subject to a $25 processing fee.

Refunds may be issued on a pro-rata basis if the user determines to withdraw from the course after course instruction has been started. Pro-rata refunds will be determined on a case by case basis and must be submitted in writing.



2. How to Initiate a Refund
Answer
Written requests can be sent via facsimile, mail or e-mail to:
CBAA
1 Capitol Mall, Suite 320
Sacramento, CA 95814
Fax: (916) 444-7462
education@cbaa.com